These account closure terms describe how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Affiliate Account Deactivation and Commission Impact
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I demand that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Closure of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accumulated under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Requirements for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay accountable for activity on your account until the closure is confirmed in writing.
Information Retention After Account Termination
After your account is closed, I retain certain personal and transactional data to satisfy legal, tax, and anti-money laundering requirements. For Germany users, retention periods follow applicable legal requirements and my internal policy. I control access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may keep records of the closure determination, the reason code, and communication with the account holder. This helps me prove the closure was processed correctly. You may submit a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.
Reopening and Post-Closure Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
Outstanding Balances and Payout Rights
A voluntary closure does not remove your right to withdraw real-money funds not subject to a lawful restriction. After I close the account, I will calculate the withdrawable balance and return it to a payment method that passes my verification checks. Germany users should ensure the payment method aligns with the original deposit source where possible. That reduces delay.
If I close your account for a regulatory or security reason, I may keep funds temporarily while I complete required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you owe any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.
Regulatory Closure and Mandatory Actions
I might need to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I can act immediately to protect the integrity of the platform and other users.
When I enforce a required step, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Scope of These Account Closure Terms
These terms relate to Spinjoys Casino accounts belonging to users with a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements could apply. The scope encompasses closures made by you, closures I carry out for compliance or security reasons, and closures that arise from a regulatory instruction. They function with my general terms and applicable law.
I may update these closure terms from time to time, but changes shall not impact a closure request already in progress save when the law demands it. If any condition is unclear, seek independent advice before making a request. The language of the operational account record is English, but Germany users can contact my support team for explanations.
Verification Requirements Before Finalising Closure
Before I finalise a closure, I could ask you to supply a valid government-issued ID, proof of address, and confirmation of your payment method https://spinjoys.com.de/legal-and-affiliates/. For Germany users, this fulfils my obligation to maintain accurate records and stop unauthorised access. I will not handle a closure if the identity information you gave earlier contradicts the request.
Send documents through the secure upload link I provide. I do not require you to email sensitive files by unencrypted email. The verification step might add a short delay, but it is essential to secure your funds and my platform. I store verification records according to the retention rules described later in these terms.
Voluntary Closure Procedures
To close your account on your own, send a written request using the contact details listed in my help centre. I ask you to specify your linked email address and the cause for termination so I can process the request effectively. I could require a last identity confirmation before processing the termination. My support team will recognize the request and assign you a reference number.
After I obtain a complete request, I normally complete voluntary closure within five business days. If additional documents are necessary, the duration may extend. Do not open or access a new account during this time because this action can slow down the closure. I will dispatch a verification email when the account has been closed and no further play is possible.